Cancellation Policy

1.      Scope of Application

In the event that a mobile telephony, DSL, fixed network and video-on-demand contract is concluded, a mobile telephony, DSL, fixed network and video-on-demand contract shall be concluded exclusively between the service recipient ("Customer") and the service provider ("Telecommunications Service Provider"). Within the scope of such a contractual relationship or in case of further additional service/ and contractual relationships, the respective contractual conditions, the General Terms and Conditions (GTC) and the cancellation policy of the respective telecommunication service provider apply.

For products sold and shipped by alao, the following contractual terms apply:


2.      Right of Withdrawal  

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the first goods.

To exercise your right of withdrawal, you must inform us (alao Deutschland GmbH, Heinrichstraße 155, 40239 Düsseldorf, Germany,, phone: 0211 418 72727) by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. For this purpose, you may use the enclosed model withdrawal form, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. 


3.      Consequences of Cancellation

If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.


4.      Sample Cancellation Form

(If you wish to cancel the contract, please fill out and return this form). - 

To alao Deutschland GmbH

Heinrichstrasse 155

40239 Düsseldorf




I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*) - 

Ordered on (*)/received on (*) - 

Name of the consumer(s) - 

Address of the consumer(s) - 

Signature of the consumer(s) (only in case of paper communication) - 

Date (*) 

Delete where inapplicable.


5.      Special Notes

If you finance this contract by means of a loan and later revoke it, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is to be assumed in particular if we are your lender at the same time or if your lender makes use of our cooperation with regard to the financing. If the loan has already accrued to us when the revocation takes effect, your lender shall be subrogated to our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter shall not apply if the subject matter of the present contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives). If you wish to avoid a contractual obligation as far as possible, exercise your right of revocation and also revoke the loan agreement if you are also entitled to a right of revocation for this.